Policies
Thank you for your interest in Mane Message! The following is information about ordering.
If you have any questions please email Olivia at olivia@manemessage.com.
Production Time:
From June 18th-24th Mane Message will have a production time of 4-5 business days.
Due to the handmade nature of my products, Mane Message's current production time is up to 1-3 business days.
Shipping Information:
Default Shipping Speed and Service:
I ship USPS First-Class Mail® Parcel (2-5 days) in a package that is size appropriate.
Shipping Speed Upgrade and Insurance:
Upgraded shipping speeds and insurance are available upon request.
Lost Packges:
Please remember that once Mane Message drops off your package at the post office we have no control over the delivery speed. It is in USPS's hands.
If you fear your package is lost please contact USPS. You may contact Mane Message for assistance, but we are not responsible for the lost merchandise. If you did not purchase insurance we cannot replace your items.
Address Changes:
If you accidentally entered the wrong address when filling out your transaction do not panic! Please contact me to let me know you need the shipping address to be changed. Please make sure I get back to you confirming that I received the change.
If you accidentally entered the wrong address when filling out your transaction do not panic! Please contact me to let me know you need the shipping address to be changed. Please make sure I get back to you confirming that I received the change.
International Shipping:
I do provide international shipping services.
Please respect that I cannot declare your custom forms as a "gift" and/or state that the package is worth less than it is.
I also ask that international customers be patient when it comes to the arrival of their goods. It can take up to a month to receive your package from Mane Message if it's being shipped abroad.
I also ask that international customers be patient when it comes to the arrival of their goods. It can take up to a month to receive your package from Mane Message if it's being shipped abroad.
Sales Tax:
California residents will be charged the applicable county's tax rate upon checkout.
Returns:
Mane Message values its customer service and will happily accept returns for a full refund. Please understand that you will have to pay for the return shipping.
Substitutions:
Substitutions are not available for pre-made hair accessory packages.Custom Orders:
Mane Message does offer custom services, such as color customization and large gift packages. Please email for a personalized quote.
